Intuit Support

How to get help with Intuit, how to sort out a subscription, and what to include in a report.

Support page

Contact

For Intuit support, write to adriangarcia120105@gmail.com.

Please do not attach your notes, recordings or documents. Support cannot access anything on your device remotely, and your content never reaches us in the first place.

Subscription Problems

Paid but Premium is still locked: open the Pro tab and tap Restore Purchases, on the same Apple Account you bought with. That is also where a purchase made on another device shows up.

Cancelling: Settings › Apple Account › Subscriptions on your device. Only Apple can cancel a subscription — deleting the app does not.

Refunds: handled by Apple at reportaproblem.apple.com. We cannot issue them.

“There is a problem with your payment”: Apple could not take the renewal. Your access stays open for a few days — update the payment method on your Apple Account and it resolves itself.

What To Include

app version
iOS version
device model
short issue description
steps to reproduce
content type (note, audio, document)

Known Limits

Transcription needs on-device speech recognition, which is not available for every language on every device. Where it is missing, the app says so instead of producing a silent empty transcript.

Scanned PDFs go through text recognition, so a blurry or handwritten page can come out incomplete. Summaries are generated automatically and can be wrong — check anything that matters against the original.

Legal

See the Privacy Policy and the Terms of Use.